MM
Musa M

1 reviews | Active since Feb 2010

20 Dec 2018, 22:24

Discovery Life Pathetic service

been trying to get myself a life cover with Discovery. I called discovery and spoke to Lebogang. She took my particulars and promised to come back to which she did not. I had make several calls trying to reach to her. I ended up asking for her supervisor who apologised and promised to get back to me. After that Lebogang get back to me. This all happened late November. Lebogang advised me to call them back begining of December as i wanted my cover to start January.

from the beging of December it has been so difficult to get this Lebogang lady. we have been sending emails she does not even bother to respond. Today i called Discovery and i asked for her manager and i was told the manager was in a meeting, The lady i spoke to took my name, cell numbers and promised that thr manager was gonma call me as soon as he comes out of the meeting. Well i guess he is still in the meeting hours and hours after i called.

I am shocked at the level of incompetence that is shown by these discovery guys. Never in my entire life have i chased after a company so much. Unbelievable.

0
Replies (4)
Discovery Life
Discovery Life's reply21 Dec 2018, 08:17
Official
Thank you for raising your concerns with us.

We have escalated your complaint to the Sales Team for urgent assistance and will provide feedback via email.

Regards,
Habibah
Discovery Life
MM
Musa M's update25 Dec 2018, 01:52
Reviewer Update
I have received a call from Discovery. I will report back after my policy have been finalised.
MM
Musa M's update27 Dec 2018, 12:31
Reviewer Update
I spoke to Christina Govender to help with a new life policy. She sent me some documents to fill which i did and i sent it through to her Monday the 24th December but i have received an acknowledgement of receipt. I have been on the phone for more than 40 minutes trying to get hold of this lady but everybody i am talking to finds it ok to keep on transfering me to the next. I never thought in my wildest dreams that Discovery can be this ***********. I jave been asked twice to leave my particulars so that they can get back to me. Shocking customer service. unbelievable
Discovery Life
Discovery Life's reply21 Jan 2019, 12:16
Official
Dear Musa M M

We confirm that the outcome related to your complaint has been communicated to you. 

Regards

Precious
DISCOVERY LIFE