IS
Indresh S

1 reviews | Active since Jul 2009

09 Jan 2017, 08:27

Discovery Life not releasing MY health check results to ME

<p>Good day,</p> <p> </p> <p>I'm dependent on my wife's Discovery Life insurance policy.</p> <p> </p> <p>As part of initiating the policy, both my wife and I has to undergo certain medical checks:</p> <p>Body Mass Index<br />Glucose<br />Cholesterol (LDL)<br />Systolic Blood Pressure<br />Diastolic Blood Pressure</p> <p> </p> <p>My wife's test results have been released to her. However, when I requested for access to my results, Discovery keeps insisting that I need to provide a doctor's details first. </p> <p> </p> <p>That does not make any sense to me.<br />I require the information. I do not have any doctor that needs the information.</p> <p> </p> <p>My last email was to Nhlanhla Msibi from Discovery Life on 2016/12/22.</p> <p>I have not received any reply since then.</p> <p> </p> <p>I require access to my medical results without further delay.</p> <p> </p> <p>Regards,</p> <p>Indresh</p>

0
Replies (2)
Discovery Life
Discovery Life's reply09 Jan 2017, 10:12
Official

Thank you for raising your concerns with us.

As per our telephonic discussion, We are investigating your complaint and will provide feedback via email.

Regards


Preveshen
Discovery Life

Discovery Life
Discovery Life's reply16 Jan 2017, 14:40
Official

We confirm that your complaint has been resolved.

A formal resolution letter has been sent to you via email.

Regards,

Preveshen
Discovery Life