Discovery Life not registering my policy correctly

RE: Discovery Life not registering my policy correctly

I registered with Discovery Life policy through my company in Jan 2017, April 2018 everyone in my company received a pay-out of the unclaimed policy, which I did not receive. I contacted our Discovery advisor Theresa Holtzhausen though Getha; she then advised that I had not been with the company for a year and that is why I did not receive a payout. I was caught off guard, as I have now been with the company for 17 Months, 1.3 at the time of the payouts. She advised a month ago that they don’t see my payouts for the year and that they are reviewing the payments: again this was a month ago. Received an email yesterday that Theresa is still waiting for feedback on the reviewing of the payments.

So what has my company been paying, and should something happen to me, I am not covered correctly?! This seems so unprofessional, which is meant to be the best insurance in South Africa.

I am on Diamond Vitality status, so there is no reason as to why I should not receive a payout. Before complaining, please note that I have sent Theresa Holtzhausen 6 emails over a month, and there has been no turnaround. I expect my refund for the year. 17 x 790.80 = R 13 443.60 a lot of money and should something happen to me; and my policy is not registered correctly?