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Xolie T

1 reviews | Active since Feb 2021

27 Feb 2021, 07:37

Discovery life is Unprofessional

I signed up for life cover with discovery and it’s been an awful experience. My premium was supposed to start January I was double debited and told I owe two premiums how o don’t even know considering I just signed up.

They told me o was in arrears with R1400 which doesn’t make sense to me considering my premium is R748. They told me all together with my feb premium I’d owe a total of R1000 which they debited as I changed my debit dates. This morning they debited R758 x 2 I’m really upset with this meaning I’ve paid a total of R2500 for a 748 premium.

Why am I being double debited this is ***** and I’d like to be reimbursed and rather cancel my premium. I’ve had 3 emails all saying different things and different premiums and even when they tell you certain changes are done they’re not this is nonsense .

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Replies (2)
Discovery Life
Discovery Life's reply01 Mar 2021, 08:41
Official
Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply03 Mar 2021, 11:06
Official
Your complaint has been resolved and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life