TK
Tesh K
1 reviews | Active since Jun 2019
06 Sept 2024, 11:23
DISCOVERY LIFE IS NOT GOOD
I joined Discovery February 2016 and I never had a problem. Ever since Discovery changed to Phakama Administration Services, I have also had a problem. At first my policy was cancelled saying I missed a payment, yet I didn't and they reinstated and I was told that my policy anniversary was in September no long in February, I assumed since it was reinstated. September comes still it emails back and forth ended up getting the cash back in October. 2024 same story of the back and forth email and only now they say my anniversary is in February, yet in February 2024 I wasn't paid the cash back.
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Replies (1)Discovery Life's replyOfficial
06 Sept 2024, 11:36Thank you for raising your concerns with us. Your complaint has been escalated to Phakama Administration Services (Pty) Ltd who manage the service and administration of Discovery Funeral policies. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Discovery Life
Regards,
Discovery Life
Discovery Life's reply06 Sept 2024, 11:36
Official
Thank you for raising your concerns with us. Your complaint has been escalated to Phakama Administration Services (Pty) Ltd who manage the service and administration of Discovery Funeral policies. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Discovery Life
Regards,
Discovery Life
