SN
Suren N

1 reviews | Active since Aug 2023

06 Sept 2023, 14:54

Discovery life is a *******

Discovery life is an overpriced and misleading policy that claims to be market leaders yet their claim and benefits are misleading. My policy claims that it automatically covers immediate family in the event of life threatening illnesses. On calling Discovery due to my spouse going through a life threatening event, I was told that immediate family refers to one children and parent and not your spouse. This was never explained to me before and I have gone along with this policy which increase premiums their premiums by 9% but your benefits by only 3% for this reason. Had I known I would have opted for one of the traditional policies where I would have paid a lower premium with higher payout.

0
Replies (2)
Discovery Life
Discovery Life's reply06 Sept 2023, 16:35
Official
Thank you for raising your concerns with us.

We are investigating your complaint, and we will provide feedback to you via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply13 Sept 2023, 14:54
Official
Your complaint has been resolved and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life