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ZL
Zwele L

1 reviews | Active since May 2012

17 Aug 2020, 19:07

Discovery Life insurance is so bad

I took a life insurance cover with DISCOVERY. We agreed with financial advisor that the cover will be R850 000.00 and premium R600 and something. I asked him not to open vitality.

When it was time for the debit orders. My agreement changed. The cover decreased to R750 000.00, the premium increased to R806.07 and there was vitality opened. In April the first debt order went off. When I asked I was told stories that the premium increased due to the vitality. Who asked for it?

I was unhappy and in May the requested the financial advisor to cancel everything. Till today discovery is taking my money.

The premiums keeps varies. May - R615, 84 June - R437, 84 Jul - R526, 84

Yesterday I sent an email to discovery asking them to cancel everything and what the financial advisor did. They simply asked me to write a letter and sign it. I wrote one and signed. Now they are telling me that my signature is not the same as the one they have. So I need to give them other 10 signatures.

No I can't do this. I need my money back because in May I did inform the financial advisor.

This is day light *******. I think the public needs to be aware of such.

0
Replies (5)
Discovery Life
Discovery Life's reply18 Aug 2020, 09:26
Official
Dear Zwele L

We acknowledge receipt of your post and thank you for raising your concerns with us.  Kindly note that we will be emailing you shortly in this regard. 

Regards 

Precious 
DISCOVERY LIFE 
ZL
Zwele L's update18 Aug 2020, 12:08
Reviewer Update
Today via email you told me that you need 3-5 days to investigate before closing the insurance. Why do you need so many days to verify a signature. I've already sent you my bank account number where you normally take my money. I'm using the same email address. Isn't that enough evidence that it's me? I've sent my signed application also. I need this cancelled today and my money returned to my account. I forwarded you my emails with your financial advisor who don't take my calls and respond to my emails. Since I've signed he's been busy to talk to me.


Discovery Life
Discovery Life's reply18 Aug 2020, 12:19
Official
Dear Zwele L

As advised on email, we have have already confirmed that the 3 - 5 working days does not refer to the investigation and resolution of the cancellation.

Please refer to our email communication in this regard.  

Regards 

Precious 
DISCOVERY LIFE  
ZL
Zwele L's update18 Aug 2020, 12:29
Reviewer Update
These are yours "After reviewing your complaint, kindly note that we will be escalating it to our Distribution Complaints team who handle advice and conduct related complaints against Discovery Financial Advisers. They will investigate the matter and provide feedback directly to you within 3 – 5 working days"

So tell me why do I need so many days to cancel a contract. I'm cancelling I'm not looking forward into solving anything with you. You can investigate afterwards. You said my signatures are not the same. Then I sent you my application form with my signature. Is that not enough?

Please stop playing games with me.
ZL
Zwele L's update18 Aug 2020, 12:33
Reviewer Update
Who cares about an investigation when they are broke. All I care about is closing what's chowing my money. And giving people who ignore my calls a break. I mean we sleep hungry with my kid. She's diabetic and all you care about is investigation. God will see you through this.