HJ
Henda J

1 reviews | Active since May 2019

08 Feb 2023, 13:53

Discovery Life Insurance

I took out life insurance on my own life when I was married, so my husband would be taken care of should I die first. We got divorced and I requested Discovery to move the life insurance funds to another of their products. They told me it can't be done, they could only lower the premiums. I don't have any children, and am now forced to pay monthly installments on my own life - which nobody is going to benefit from when I die. I send numerous e-mails to Discovery to request other options, but only received the generic e-mails stating that they will get back to me within 24 hours ............. still waiting, AND paying :-( Like a broker once said - any insurance benefits to the customer is just by chance

0
Replies (2)
Discovery Life
Discovery Life's reply08 Feb 2023, 14:42
Official
Thank you for raising your concerns with us.

As discussed telephonically we will respond to your complaint via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply08 Feb 2023, 15:26
Official
Your complaint was resolved, and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life