Discovery Life increased premium without informing me and will not “own up”

Just to recap: Discovery Life increased my premium by R100, and only informed me about the premium increase 2 days after the debit order went though. The R100 difference has now caused my premium to be reflected as “in arrears” After taking this matter to Hellopeter I have since received a call from the number attached in this screenshot. The person I spoke to then transferred my call to someone who deals with Life queries because she realised she was not in a position to deal with my type of query. After the call was transferred, whoever I spoke to, refused to let me speak to a senior staff member after she and I could not come to a common understanding and we were very far from reaching any agreement. She played with words in so many ways but could not address my problem. She offered to give me a call reference number but because I did not have anything to write I requested that she sends it to my email address. I’m still waiting, more than 2 hrs later.

This is becoming very annoying because Vitality said it has nothing to do with them it’s a Discovery Life issue, Discovery Life is saying the problem was caused by the system because of Discovery Health???? You have no idea how frustrating this is!!! Whether it’s life or death or vitality or health the thing is I’m now sitting with a premium that is arrears. Should anything happen to me it means my children’s claim will not be paid. It is not my fault that Discovery Life increased my premium on the 2nd September. On the 31st August when the debit order went through, there was more than enough money in the bank to pay premiums for the next 9 months. You simply did not take the R100 because you had not communicated the stupid changes you effected, which you only did 2 days later. Now is that MY FAULT? Why am I being penalised for this? It was Discovery who missed the bus, not me.