Discovery Life IMPROVE your IT systems and Employees!

What a disappointment from such a "respectable" company! On Friday called them to change my bank details, they were closed cause their offices close at 16:00 on Friday. Went to their website. What a frustration! Their system is super useless and it keeps on sending you to fix phantom errors. Here's some advice Discovery STOP purchasing cheapline systems. Your system needs to pinpoint what the error is. Today I called you from *** on ***at 10:28. I spoke to a female person who told me she wouldn't assist me with updating bank details online but that I'd need to deal with IT for that. Dhe kept me on hold telling me ststems are slow... then next this I was cut off. Till now she hasn't call u s back ene thpugh she has our pilicy details! Please trace this person and her some customer care training! She's no pleasure to deal with whatsoever!