Discovery life failing to do their work correctly

The process of adding vitality into my policy at life was suppose to take 5 to 7 working day. From 10 May 2026 until today the issue is not resolved. When I do follow up I am told a different story everyday even yesterday the consultant was told by the supervisors who couldn’t avail themselves from Monday morning afternoon even yesterday that it will be done by the end of business yesterday. Today I called and I was told the same story that team leaders are in a meeting and I refused to accept that then a team leader avail themselves and said the something that it is escalated. I am seriously frustrated by the fail statement I am provided.

It’s like they say whatever they want to say to get me off from their face. We’re close to a month now but initially it was suppose to be five to seven working days. Very poor service relating to call centre of speaking with different people every day. Empty promises no assistance at all not even follow up from their side or update. All you get are knew forms all the time with incorrect information that you corrected