Discovery Life does not seem to want or need any new clients

I give up trying to get a Life Cover Quote from them, because twice today I tried, and both time unsuccessful. First time on the Discovery App by choosing the "Get a comparative quote against my existing insurance" and uploading my current insurer's policy schedule. Agent phoned me and only had my name and number and knew nothing about the comparative quote request or current insurer policy schedule I uploaded. He asked some questions and said that he will phone back with the outcome, but few hours later when the promised feedback did not arrive, I phoned back to enquire, only to be told by the agent there is no record of my original request but he will send a general email to all and sundry there with my details and hopefully the agent who first helped will phone me back. Of course as expected with Discovery no one phoned me back nor sent any communication via email.

Tried a second time again later on the web portal using the same "comparative quote" request, and again the agent that called only had my name an number and nothing else. While on the line with him I received another important business call and told him to hold a minute, and when I returned, he had put the phone down.