Discovery Life, disorganized and pathetically slow, nonexistant service.

It is very disappointing that no one at discovery life bothers to follow up with my self or my fiance Janine Potgieter regarding our application for her life and disability cover, after 1 month of waiting she is still not covered. These delays are simply unacceptable and each time it is left to us to attempt to phone through the useless call centre for 30 minutes each time to follow up. As a young healthy 23 old I find it hard to understand any delay, after we disclosed all needed information regarding her Barlows syndrome, a genetic condition that is asymptomatic in the general population, and diagnosed by my self in conjuction with a cardiologist who initially found nothing wrong. As a Doctor working in theatre and with my fiance working in the covid ICUs we find it appealing that discovery seems to care so little for Healthcare workers and that despite explaining numerous times that we work unusual hours sometimes 36 hours at a time or ending at 4 am in the morning, we cannot afford to get time to phone constantly to follow up for something that should have taken a day or 2 at most to sort out. If Discovery seems to care so little for us with our busy schedules I can't see how we should ever advice patients to seek any form of cover through them quite frankly. Despite numerous attempts to personally contact underwriting or management, and having dealt with 3 different team leaders we have been unable to get this matter resolved at any speed. Very disappointing unfortunately.