CP
Candice P

1 reviews | Active since Sept 2012

22 Mar 2019, 09:17

Discovery Life discriminates against bigger people

I have never felt so discriminated against as a bigger person until I tried to take out life insurance with Discovery Life.... I was declined for life insurance with Discovery for being over weight and hypertension... Firstly I am well aware that I am over weight, however am also trying to change that. Secondly I do not suffer with hypertension, your nurse took my blood pressure 6 times and took the last reading which would be the worst reading after 6 painful readings... Those cuffs will hurt you no matter what your size, yet I had to endure that 6 times... Now, I am a discovery health member as well as a vitality member... So I automatically thought Discovery would access certain information, but obviously not. Like I said I am a bigger person but am currently trying to change my life. Being a discovery health and vitality person, Discovery would have seen that I am not a sickly person judging by the amount of times I visit the doctor in a year. They would also see that I have joined the gym through vitality, I make healthier food choices and get my points and also get my 5000 steps in every now and then... Instead of Discovery inflating my premium as I am currently attempting to better my life, they simply decline me in a nice little email stating due to medical conditions. Discovery, I have been a member of your medical aid all my life. Come November, when I am able to cancel, I will not longer be a member of your medical aid as I will not be discriminated against something I am bettering.

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Replies (2)
Discovery Life
Discovery Life's reply22 Mar 2019, 10:14
Official
Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life

Discovery Life
Discovery Life's reply26 Mar 2019, 11:54
Official
Your complaint has been resolved and formal feedback was sent to you.

Regards,

Habibah
Discovery Life