Discovery life choose money above Childs severe illness and life!!

We took out a policy in 2019 for our children for severe illness. We told the broker exactly our childs history. He did not write it down. His mistake. Then discovery did sent a email according to them that said my kid has some exclusions(we did not receive the mail and the broker did not let us know about this). 6 years later we paid alot of money and our son was diagnosed with severe kidney failure this year is May2024. We sent in a claim and then we learned about the exclusions. According to doctors reports they diagnosed my kid for bed wetting and not kidney failure since 2011. I did query the claim not payed out. Did talk to people. No success. So I contacted the CEO Adrian Gore. He did let someone phone me and still they didnt listen. The dialysis is costing us alot of money and all the medication and if we have to drive to the doctors in Pretoria that is 170km away. Medical aid covers just so much! I thought I must try 1 more time. I emailed the CEO Adrian Gore again. This time another lady did listen. Still they didnt want to pay out the severe illness benefit. The lady said on my and my wifes policies there is a Severe illness benefit they can pay out. Its just hidden wat deep and brokers missed it. They even confirmed they will pay back the 6 years payments of the severe illness. Needless to say. The amount they paid out was not 10% of the amount of our policies. We did not received the 6 years payments for the policies. Then after I did move my policies to another company and did let them know in advance they took down Novembers amounts of the policies before pay out. Discovery wants your money and they try everything not to pay out and they are not straight up with people. They dont care about my kid that suffer. I dont know if my child will wake up in the morning or make it to the night to go to bed. He is 14 years old. From a sportman to a child that weigh 36kg. He cant do anything anymore. I wonder if it was one of there personel or CEO's children,how wil the claim then go. I dont receive alot of money. I am going to loose my house and car,but if its for my child I will do that. Discovery dont care about that. To pay out R600 000 for a policy for a child that are waiting for a transplamt of a kidney and must get 3 times a week dialysis,Discovery choose the money above a childs illness even of doctors miss diagnosed him and its proven in reports. I hope people see this and realise to be carefull. The broker that made the mistake can even pay that amount to discovery as he made the fold. But everybody just dont care if my son get treatment and what it cost. As a teacher I will keep fighting this for my child.