CS
Coenie S

1 reviews | Active since Aug 2025

25 Aug 2025, 10:44

Discovery Life caused my death

I've had a life insurance policy with Discovery Life for 10 years, which includes severe illness and disability coverage. Recently, I was diagnosed with epilepsy. After trying four different sets of medication, I'm still experiencing seizures, some of which occur two at a time. As a result, I am no longer allowed to drive, forcing me to walk 15.23 km to work every day.

I used to receive additional income for certain duties I performed at work, but that has stopped because of my condition. When I approached Discovery Life to submit a claim, I was told by their clerk that I am not considered ill and that my claim was declined on that basis.

I can no longer afford my medication or medical expenses due to the loss of income, and I fear I won't be able to survive much longer. I want to warn everyone: do not take out a policy with Discovery Life. You will regret it. Do not expect any help from your broker either.

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Replies (2)
Discovery Life
Discovery Life's reply25 Aug 2025, 13:52
Official
Hi Coenie S

Thank you for sharing your concerns. Our Claims Management team has already responded to you formally in writing and outlined the avenues available should you wish to escalate your dispute further. 

Regards,

Discovery Life
CS
Coenie S's update25 Aug 2025, 14:42
Reviewer Update
I will be dead soon, as I can no longer afford my medical aid and medicine, and Discovery Life will be blamed. My last seizure(it was two, one right after the other, 21/08/2025 ) was so severe that blood came out of my mouth and nose at the same time, and it lasted for 12 minutes according to my brother and neighbour. And Discovery Life also changed the words in the policy, the original document I've had from the beginning, and the words on the policy on your website are different; maybe it suits your narrative. So I stand by my view that people should not take any policies from Discovery Life South Africa.