JP
Jason P

1 reviews | Active since Jul 2011

19 Dec 2023, 13:10

Discovery Life - Cancellations

Discovery truly just don't care. Having issued notice to cancel (huge increases in cover costs) I had a debit order go off again. Don't know if it was the broker not informing them or not but I accepted that the notice period wasn't sufficient. With this in mind, I sent instructions to cancel 2x life policies on the 10th October (more than 30 days notice) so that the "final" D/O went off in November for the notice period. Guess what? Someone didn't get the memo and my account was debited with both policies.

It seems that once you have signed a debit order instruction, you are essentially giving the service provider a blank cheque and access to your bank account. I have to manually stop the debit orders with my bank who then charge me for this

Big corporates are all the same. They prey on the fact that you need their products and can increase their premiums whenever they like and for whatever amount they want and you just have to accept it.

My cancellations will have zero effect on their business and their profit margins will continue to be obscene.

I will be removing all of the products with them (life, insurance, medical aid) and I doubt they will even care. What a colossal waste of very hard earned money

0
Replies (1)
Discovery Life
Discovery Life's reply19 Dec 2023, 14:07
Official
Thank you for raising your concerns with us. We have emailed you for your details so that we can investigate your complaint and provide feedback. Regards,

Habibah
Discovery Life