Discovery Life (Cancellation is an option)

Dear Discovery Life Team,

I am writing to express my frustration and dissatisfaction with the service I have received over the past few months.

In November, I requested changes to my policy, yet it took 3 months for a nurse to be sent out. Now, it is 4 months, and still, no changes have been made to my policy. To make matters worse, I am now being asked for additional information that was not required at the beginning of this process.

Clearly, it seems that you are not interested in acquiring new business, and I am becoming increasingly fed up with the constant delays and new requirements being imposed upon me. This is not the level of service I expect from a company that receives R8000 from me each month.

I request that someone contacts me before the end of business today to resolve this issue. If no action is taken, I will have no choice but to proceed with canceling my policy and will begin exploring alternative options across all departments of my Discovery portfolio.

I trust you will take immediate action to resolve this matter promptly.

Sincerely,