Discovery Life at its best - Unfortunately!

Two months ago I asked Discovery to assist in a new life cover application. It took weeks for them to be able to advise me on how to do it, and after that they have completely ignored me. When I phone in, no one knows what to do and shifts the responsibility to another department who then does the same. The manager Vera-Lyn Jansen Van Vuren also seems to have gone AWOL - no response to phone calls or emails after assuring me that it would be done. The policy has still not issued and everyone at Discovery is still trying to ignore it. Does Discovery have too much business that they now can't take on any more? Unfortunately the Discovery CEO's are fully aware of the problems but could care less than to address or improve their service.

DON'T BE FOOLED BY WHAT DISCOVERY TELLS YOU.