Discovery Life - Appauling treatment of clients

I looked for a quote around life insurance for my properties in January 2012. The initial quote was too expensive, so removed one property based abroad to reduce the payments I needed to make monthly. Since then I had an up hill battle in terms of getting a response from the various brokers I spoke with to help clear this up. Wrote to the CEO of Discovery, which did not help to resolve this, and passed it on to his COO, who never responded, to which the complaint arrived back at the original case worker who responded when she feels like, with correspondence gaps over 2 months between contacting me with any updates. Last correspondence was issued 7th July 2014, to which the compliance department was investigation the case, to which I still have not had a response or any positive means of resolving this issue at hand. If this is the treatment by senior management to their clients, no wonder their staff takes months to respond to any complaints. So since the case began in 2012 its still not resolved, which I hope this complaint will bring this matter to the publics attention and help to resolve this, cause taking over 3 years to resolve this is not acceptable by any means.<br> <br> Adriaan