DISCOVERY LIFE: Appalling service and inability cancel Life Insurance

<p>Due to financial difficulties, I requested for my Life insurance to be cancelled almost a month and a half ago, but my Financial advisor has not assisted in any way. I notified my financial advisor that I would like to cancel my life insurance on Sunday, 29 April 2018. She responded on Tuesday, 1 May 2018 and said she would look into assisting me. More than a month later and I am still waiting for my policy to be cancelled. I have attempted to contact her on multiple occasions over email, WhatsApp and phonecall. After multiple attempts of trying to find out what is going on, she suggested (on 23 May 2018) that I instead look into a life insurance with a cheaper premium and said she would send me the related documents and a quote for this. I was willing to consider this but I am still waiting to receive anything. On Thursday, 31 May, after I again contacted her to follow up, she suggested I cancel the debit order with my bank because "that was the only way" my policy could be cancelled. I had to incur bank charges for cancelling the debit order. I currently also have a medical aid and Retirement Annuity (RA) with them and I am seriously considering cancelling because the level of service I have received has been appalling! We are better off saving our money on our own accord in case of death, accidents or injuries.</p>