Discovery Life and Vitality ****!

My husband was on my medical aid for a year and thereafter decided to go on his own medical aid. When he joined me on my medical aid I had Vitality and he was automatically added too. We he completed his medical aid application forms for his own new medical aid, he didn't indicate that he wanted Vitality as he is not interested in it. After going on this medical aid, he realized that his life cover's monthly amount increased. After querying this with our Discovery Broker, we asked them to give us proof where we authorised the Vitality, we waited for a while before getting an answer. Discovery added Vitality to his Life cover. This was never approved by us and this money was ****** from us. Discovery now claims that this is a automatic thing that happens. If you decide to add the Vitality, then yes it is fine but he never wanted it. It is now more than a year later and still we are battling to get this resolved. We want the money back that was deducted from our bank account without our authorization! The Discovery Broker is also useless, he is suppose to assist with this but he is busier discussing local business matters on Facebook. His assistant needs to help us with everything and he does not have the required knowledge to give us the correct service that the broker gets commission for every month! Really disappointing!