DISCOVERY LIFE AND VITALITY! NONSENSE!!!!

<p>Discovery Life and Vitality:</p> <p>I have a rather unpleasant, disappointing experience with Discovery Life which brings to my mind what will happen when I have to claim from my life policy.</p> <p>Discovery life debited my normal premium which is inclusive of my Vitality membership fee in April 2016 with no problem: then at the end of April 2016 Virgin Active debited a full amount of R700+ instead of R200+ you can imagine the shock i had in these tough times we are living in! i could've filled up my car with the difference!!!</p> <p>so i called Virgin Active to find out what happened and was told that they received an instruction from Vitality that i am out of the vitality programme: how i have NO idea as I NEVER GAVE SUCH AN INSTRUCTION AND WHY DEBIT ME THE MEMBERSHIP FEE IF YOU GOING TO TAKE ME OUT...??? so i spoke to Denzil from Discovery life who informed that there was a bit of an error on their system: i have 2 vitality accounts, first i am the principle member on the vitality linked to my Discovery life and i am also a spouse on my husband's Discovery health! so they will fix it and definitely refund me the difference on my Virgin active membership... I AM STILL WAITING!!!!</p> <p> </p> <p>Last week my patience was running really thin with Discovery and Vitality and i called this number: *** ext 3325. I explained to the Consultant what my query was and he seemed like he could help me, he logged the enquiry all over again for me and was very positive: ref numbers: *** to cancel me on my husband's vitality balance, ref number: *** for my Virgin active refund and *** to reinstate all my vitality points from December to date. He told me that all is well with my account and they will send me my vitality schedule (which i am still waiting for) and i can enjoy the benefits of vitality and virgin active all over again...little did i know half the job was done. when i logged into my vitality app i found that for April and May nothing was updated, so i patiently called vitality *** and i was advised that they will communicate with virgin active with regards to my vitality active and update my profile... BIG SIGH! NOTHING WAS DONE!! INSTEAD SINCE THAT CALL MY VITALITY HAS BEEN MADE INACTIVE AGAIN!!! SO WHO MUST PAY THE FULL VIRGIN ACTIVE MEMBERSHIP AGAIN??????WHO IS IN THE WRONG?? DISCOVERY!!! I AM SO SICK OF THIS!!! YOUR STAFF SOUND SO EFFECIENT AND PROFESSIONAL OH MY GOODNESS BUT THE WORK IS BEYOND PATHETIC HOW CAN THIS QUERY TAKE YOU ALMOST 31DAYS TO FIX??????????WHAT WILL HAPPEN WHEN I DIE AND MY BENEFICIARIES MUST CLAIM? MUST THEY WRITE ON THESE PLATFORMS TO GET HELP??? WHAT HAPPENS WHEN I AM ILL AND NEED TO CLAIM??????? YOU NEED TO FIX THIS! I WANT MY REFUND, I WANT MY VITALITY ACTIVE, I WANT ALL MY VITALITY POINTS FROM DECEMBER TO DATE, I WANT TO BE DEBITED CORRECT AMOUNTS! I AM TIRED OF RUNNING AFTER YOU TO DO YOUR JOB PROPERLY I HAVE BEEN MOVED FROM ONE CONSULTANT TO ANOTHER FROM DENZIL TO NKULULEKO TO SOME CONSULTANT WHO ADMITTEDLY SAID HE DOESNT KNOW WHAT IS GOING ON!! SO WHAT IS GOING ON? TELLING ME THAT MY QUERY IS TAKING LONGER THAN EXPECTED IS AN EMBARASSMENT AND A SILLY EXCUSE I DONT TELL YOU YOUR PREMIUMS ARE TAKING LONGER THAN EXPECTED! </p> <p> </p> <p>REFUND</p> <p>FIX YOUR SYSTEMS</p>