Discovery Life after sales sucks!

I have been struggling with Discovery for more than a month to have my life policy amended. I’ve requested to increase my cover and to activate Vitality Active. They’ve send me a quote, I signed it and mailed it back to ***. I underwent the necessary bloodwork, completed the medical questionnaire, and had the doctor mail the documents back to Discovery as requested. I’ve heard nothing back. I then escalated it - Process Escalation Notification MailRef#***# They were to get back to me by last Thursday but to date nobody contacted me. This dragging of feet has also caused me to loose out on the gym membership special that Planet Fitness was running. This is ridiculous!