Discovery Life

this company has the worst service, I mean i have the bank App, Life Policy, Vitality rewards but the cannot even help me with a lumpsum payment i made that they cannot track the payment. . I paid a week ago and it's been over a week they tell meme it's not reflecting; this is really unprofessional for a big company of Discovery.

They always keep me on hold for about 30 minute an hour as the agents do not even want to assist.