Discovery Life a Joke. har har

I have been a loyal client of discovery for over 13 years, I have multiple insurances etc with the company and have sung their praises for years, but unfortunately their life department is not up to the usual standard expected from Discovery. My Fiance and I were members on his medical aid through his company, at the end of February he moved jobs and we had to change our medical aid, being huge fans of Vitality, I called in to the service center on the 14th of February requesting that we change from his vitality over to mine on my life policy, I was assured by the consultant that this was indeed possible and would happen with no problem if he was a beneficiary on my policy. Well, come the 29th of February, he gets billed 3 x his normal gym fee, I cannot get access to any virgin active and on investigation we were told our Vitality had been cancelled and my gym membership with it. Because the department doesnt operate on the week-end we had to wait till Monday to call, only to be told that, oops sorry our consultant missinformed you, and now we have to take out an extra policy on mine as a dependant, ok irritating but lets go ahead, send he docs we will sign, but no we were sent the incorrect documents and once again no luck getting our vitality reinstated or my gym membership. I called in again today and now no one is able to open my policy, no email to say I am on vitality or what on earth is happening with my policy, is my Fiance included, what is my next installment going to be.... to say I am disappointed in the service I have received is an understatement. I expected so much more from a company I have supported loyally for so long.