Discovery Life

I cancelled my policy in June, at first they said the policy can not be cancelled and that 30 day notice must be given. Few days later I received an email stating my policy was cancelled (Keep in mind that at first they said I cannot cancel). Then on the 1st of July the policy premium was deducted from my account. I contacted them telephonically in regards to this, and was told my policy is in credit and they then mailed me the refund form to be filled in. I filled in the refund form and sent it back via email. Few days later I received an email saying that the credit amount filled in was incorrect and they gave me the correct amount to be filled in, which I did and sent it back via email. A week goes by without correspondence. I then contacted them again telephonically again yesterday. I was notified that there is not any credit on my policy and that the policy was reinstated. I demanded to talk to someone in management who confirmed that they made a mistake with the cancellation and that I won't be getting a refund. Why must a customer pay for the mistake of the company and poor service. That money was supposed to go towards my son's university fees. I will never ever make use of Discovery again!!! Worst service ever!!!