NV
Nhlanhla V

1 reviews | Active since Jun 2022

08 Feb 2024, 12:20

Discovery Life

I requested for servicing for my policy for annual vitality integrator and bank integrator, I signed and sent the quote on Friday 2 February 2024 and I was told it will take 24 to 48 hours but I have been following up as I was getting any communication from them and I have escalation numbers for underwriting to approve but they are taking longer than 48 hours to send me a policy schedule same as they did when I added my vitality

0
Replies (3)
NV
Nhlanhla V's update08 Feb 2024, 12:42
Reviewer Update
I had my policy for 5 years and 2024 it’s my 6th year
Discovery Life
Discovery Life's reply08 Feb 2024, 13:26
Official
Thank you for raising your concerns with us.

We are investigating your complaint, and we will provide feedback via email.

Regards,

Habibah
Discovery Life
NV
Nhlanhla V's update10 Feb 2024, 06:39
Reviewer Update
@Discovery Life thanks for resolving my inquiry