DISCOVERY LIFE

<p>My wife is due a Cash Back Reward on her Life Policy. On the 31st March all docs were sent to Discovery to activate the claim. On the 4th April, we received confirmation from Discovery that all necessary documents have been received and the claim will be processed. we called them on the 13th May and was informed that all docs were received but could not understand why the claim was not processed and were assured that it will addressed, We called again on the 24th May for a progress report and was informed that the money could only be paid into a cheque or savings account. . On the 31st March, we provided my wife's invest account details and was not informed that this account was unacceptable. I explained to them my wife is a house wife and has no need for a cheque account, and makes no sense to incure monthly orannual bank charges. I am surprised that discovery can accept premiums from the husbands accopunt, but cannot pay the cash back into the Husbans accounts, although the wife instructs them to do so. It also raises another question, in the event a claim for dreaded disease- how will this be settled? my point of departure is that Discovery does not communicate with you and keep you informed, you have to keep calling them. its two months and we no where near a solution.</p>