Discovery lacks in quality service

In January I asked for my Husband to be added on my Life Policy with his own policy details as I was advised that he would be able to keep his vitality status and could continue to enjoy the benefits and discounts we get as vitality members. Discovery only asked for his ID, since they already had his details captured on the system and I was advised that this was all they needed to incept the policy. My premiums increased and we were both under the impression that all was well and taken care of. Little did we know at the time. Fast forward to May 2023, we realised that his benefits were cancelled with vitality, due to him not having a vitality product with Discovery anymore. I called in a few times before asking to speak to someone in cancellations out of pure frustration from dealing with a number of consultants. Most of whom had varying stories about what could be done to rectify the problem. Zanele (bless her), since I've told her about our dilemma, has been trying her level best to retain us as customers and has made the utmost effort to restore what was promised to us by Discovery, but to date we have not received what we've asked for, due us not receiving finalization from the servicing department. My Husband is still not a vitality member and now has to pay a full membership at the Virgin Active, where Discovery could have been assisting with this. We have been Discovery members for years and this is not the service we have been accustomed to in the past. It's extremely frustrating and disappointing that we have to beg to have a product or service from a company whose goal it is to provide quality service to its customers. Discovery is not what it used to be. These service levels are appalling. And I say this as someone who has worked in the insurance industry, alongside Discovery (Insure and Life) and as a customer.