Discovery lacks accountability

The initial benefit withdrawal form was sent in Feb 2023. A signed ROT was sent 18 March 2023.

I have been following up on this preserver application multiple times. The call centre promised a call back after they could not put me in touch with the right person. Then eventually I was told that Kgothatso from "claims and admin support" will call me back. This was on a call 12 May 10h53.

This didn't happen thus I sent an email to their retirement funds complaints department *** which till today has gone unanswered.