Discovery Insure Credit Control Department ***********

I have called Discovery life 4 times today. after 15 minutes of each call the call gets cut. I spoke to Palesa once and to Percy twice and when the calls get cut the consultants don’t call back. on my last call Percy did call me back. The credit control department had allocated my manual payment to incorrect policy. The consultant won’t put me through to credit control and they say that they can only MAYBe give me an answer regarding my query by Friday. But I need confirmation that January’s payment has been allocated as this was done on 20 December already. Pathetic customer service for Discovery Insure. Surely the incompetence of the credit control department should be addressed. Allocating amounts to the wrong policy can result in non payment of claims