SV
Stephen V

1 reviews | Active since Mar 2016

27 Sept 2017, 14:57

Discovery-ing that Life doesn't matter, money does!

Phoned Discovery Life about a month ago for a quote for Life cover. Spent 46 minutes on the phone with Discovery Life consultant (name eludes me). Very polite. Very professional. Covered everything including my health conditions that may affect cover. I was told I would receive a confirmation email (shortly), as well as feedback within a day or two. My application would be forwarded to the underwriters, who in turn will make a decision, and then inform me of same. Well, needless to say, I have not heard a single word. Not one word. Written or telephonically. Nothing! Really extremely disappointed. Feel discriminated against due to medical conditions beyond my control, and even worse, for very poor service from the industry giant!

0
Replies (4)
Discovery Life
Discovery Life's reply27 Sept 2017, 15:41
Official


Thank you for your post.

We will be calling you shortly to discuss and assist with your dissatisfaction. Further feedback and resolution will then be provided to you via email.

Regards,

Precious
Discovery Life

Discovery Life
Discovery Life's reply04 Oct 2017, 09:59
Official

Your complaint has been resolved.

A formal response will be emailed to you shortly.

Regards,

Precious

DISCOVERY LIFE

SV
Stephen V's update04 Oct 2017, 12:04
Reviewer Update
Thank you Discovery Life. Not only did you respond to my complaint promptly, but you also followed-up on my complaint speedily and efficiently. The matter is still in the process of being resolved, but I appreciate the quick response and assistance in this regard.
SV
Stephen V's update04 Oct 2017, 12:04
Reviewer Update
Thank you Discovery Life. Not only did you respond to my complaint promptly, but you also followed-up on my complaint speedily and efficiently. The matter is still in the process of being resolved, but I appreciate the quick response and assistance in this regard.