LB
Lorriane B
1 reviews | Active since Sept 2019
25 Apr 2022, 09:46
Discovery huge disappointment
My husband past away in November 21, he had a global Education and bond, which was part of his contributions after many attempts from the broker,
My child schooling has been paid neither payments to the bond.
And no Communication to me whatsoever.
Seems it easy to take but not pay, for a huge Company as Discovery this is truly unacceptable. How long should we wait and in the meantime I suffer not only emotionally but financially as well.
You are not making it easy on us,
Helpful (0)
Replies (3)0
Replies (3)
Discovery Life's replyOfficial
25 Apr 2022, 10:28Dear Lorraine B
Thank you for your review.
Kindly note that we have referred your complaint to the Discovery Group Life team to urgently contact and assist you in this regard.
Regards
Precious
DISCOVERY LIFE
Thank you for your review.
Kindly note that we have referred your complaint to the Discovery Group Life team to urgently contact and assist you in this regard.
Regards
Precious
DISCOVERY LIFE
Discovery Life's reply25 Apr 2022, 10:28
Official
Dear Lorraine B
Thank you for your review.
Kindly note that we have referred your complaint to the Discovery Group Life team to urgently contact and assist you in this regard.
Regards
Precious
DISCOVERY LIFE
Thank you for your review.
Kindly note that we have referred your complaint to the Discovery Group Life team to urgently contact and assist you in this regard.
Regards
Precious
DISCOVERY LIFE
LB
Lorriane B's updateReviewer Update
30 Apr 2022, 08:19To: Discovery Group
I am not satisfied with the outcome of my review.
Let's take it a step back you are telling me I do not qualify for the bond Benefit as the Bond is 0.00,
My husband passed on in November 22, at that time there was a balance and the statements was sent as requested, your lack of competency and internal delay of staff not doing their work professionally, should have paid the benefit at the point of receiving the claim.
That would have saved me from having to pay it myself. So now 5 months later you decide that I don't qualify as the bond was settled by an external insurance company that actually did there job....
No one has phoned me with regards to the education or will that be declined as well.
You leave me no option as to refer this to the ombudsmen and media.
I am not satisfied with the outcome of my review.
Let's take it a step back you are telling me I do not qualify for the bond Benefit as the Bond is 0.00,
My husband passed on in November 22, at that time there was a balance and the statements was sent as requested, your lack of competency and internal delay of staff not doing their work professionally, should have paid the benefit at the point of receiving the claim.
That would have saved me from having to pay it myself. So now 5 months later you decide that I don't qualify as the bond was settled by an external insurance company that actually did there job....
No one has phoned me with regards to the education or will that be declined as well.
You leave me no option as to refer this to the ombudsmen and media.
LB
Lorriane B's update30 Apr 2022, 08:19
Reviewer Update
To: Discovery Group
I am not satisfied with the outcome of my review.
Let's take it a step back you are telling me I do not qualify for the bond Benefit as the Bond is 0.00,
My husband passed on in November 22, at that time there was a balance and the statements was sent as requested, your lack of competency and internal delay of staff not doing their work professionally, should have paid the benefit at the point of receiving the claim.
That would have saved me from having to pay it myself. So now 5 months later you decide that I don't qualify as the bond was settled by an external insurance company that actually did there job....
No one has phoned me with regards to the education or will that be declined as well.
You leave me no option as to refer this to the ombudsmen and media.
I am not satisfied with the outcome of my review.
Let's take it a step back you are telling me I do not qualify for the bond Benefit as the Bond is 0.00,
My husband passed on in November 22, at that time there was a balance and the statements was sent as requested, your lack of competency and internal delay of staff not doing their work professionally, should have paid the benefit at the point of receiving the claim.
That would have saved me from having to pay it myself. So now 5 months later you decide that I don't qualify as the bond was settled by an external insurance company that actually did there job....
No one has phoned me with regards to the education or will that be declined as well.
You leave me no option as to refer this to the ombudsmen and media.
LB
Lorriane B's updateReviewer Update
05 May 2022, 18:49NO REPLY YET....... I Will not accept the outcome as it was your staff lack of competency to do their jobs done and on time....
If I don't get feedback by end of 06.05.22 I will escalate
If I don't get feedback by end of 06.05.22 I will escalate
LB
Lorriane B's update05 May 2022, 18:49
Reviewer Update
NO REPLY YET....... I Will not accept the outcome as it was your staff lack of competency to do their jobs done and on time....
If I don't get feedback by end of 06.05.22 I will escalate
If I don't get feedback by end of 06.05.22 I will escalate