Discovery - Happy to loose a client

Have been a Discovery client since 2019 and still a client on the vehicle insurance. I have contacted the call center last week and asked specifically for , a statement detailing all payments and what it would cost to have my policy reinstated. Reference number for call: *** I received a letter stating that my policy is in arrears by R19037.83 and a declaration of good health to be submitted to have my policy reinstated.

I also have a broker, whom I have tried to make contact with and reached out in April to please call me regarding my policy. I sent him another message on Friday, and still no response from him.

My concern is that Discovery or the broker has not reached out to me since the policy started going into arrears. I tried very hard to maintain the cover, but due to the financial constraints and the micro- and macroeconomic climate, I could not maintain it. now that I am in a better position, I want to have the cover reinstated or perhaps take on a new cover I don't get the required details, and the broker is AWOL as usual.

The call center just told me to pay the R19,000 to have the cover reinstated, and no arrangements can be made about it. The website has a very long and laborious way of logging a complaint, so I have had to resort to Hello Peter.

I understand that Discovery has a mid- to high-LSM client base, but there should be some consideration given to all clients, regardless of their LSM group