Discovery group risk disgusting service and failure!

My partner passed away 5 years ago and we had a child together. At the time of his passing he was insured with discovery and policy was taken out specifically to take care of our son. The initial lumpsum payment was received the Fedgroup with next to no hustle. As of last year I decided to make use of the global education program e that is meant to cater for my sons schooling and it has been a total nightmare!

As from the 27th of November 2019 when I initially logged the claim with all docs attached I have been assisted by 2 ladies, namely Samantha Meyers and Colleen Mcrowdie. 3 months down the line there has been absolutely no progress whatsoever with my claim.

Every other day I must call in and follow up with them and I will rarely get a hold of them only to be told they will email me. I have attempted emailing as well and all I get is an auto response. The fee times I do manage to speak to them they will always request more document, some of which were sent through November 2019 already.

After a heated discussion on the 21st of February 2020 they then decide to tell me the claim cannot be approved as I have failed to satisfy their requirements. What has changed from the time my partner died when they paid out the lunpsome to this point when I claiming from my son's education fund which paid for?

Discovery are trying to rob my so of his father's investments. If they are refusing to pay for his education that means they are using people's hard earned monies to post massive return on their Financials and not taking care of their clients.

I have contacted the ombudsman and lawyers. Discovery will not getaway with this. And 3 months to process one claim totally rediculous!

S Madlala P/N *** / ***