SR
Sivananda R
1 reviews | Active since Apr 2011
02 Mar 2021, 12:49
Discovery Group Life Complaint
Hi, I have requested for my IRP5 to be emailed to me. It's been a week now and the discovery consultant has not got back to me. I urgently need my IRP5 to be emailed to me as SARS has requested for it. This was requested on 17th February 2021. I have also sent an email to the discovery complaints department and still no feedback. All I need is the IRP5 from Discovery group life but no one can assist.
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Discovery Life's replyOfficial
02 Mar 2021, 13:50Thank you for raising your concerns with us.
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk policy. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Regards,
Habibah
Discovery Life
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk policy. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Regards,
Habibah
Discovery Life
Discovery Life's reply02 Mar 2021, 13:50
Official
Thank you for raising your concerns with us.
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk policy. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Regards,
Habibah
Discovery Life
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk policy. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Regards,
Habibah
Discovery Life