1 reviews | Active since Mar 2019
Discovery GEP disgust!!!!
DISCOVERY DISGUST!!
I most DISGUSTED in Discovery as a so called top corporate company. My ex husb through his employer had a Global Edu Protector GEP for our daughter. He sadly through a horrible few months in 2018 passed away from Lymphoma stage 4 cancer and paralysis from chemo. He always assured me shud something happen to him i wont have to stress about education for our daughter (now 5) as it will be paid for. Well... All discovery has caused me past 5 months since his death is HELL. I submitted all forms needed and awaited responses. I was then 2 weeks ago told a decision has been made an i will be phoned well i was only phoned after i sent a TO THE POINT email threatning ombusman and lawyers. To be told decision is they wil only pay 50 percent because we wer divorced an equally liable. I stated i cannot comfortably afford half her school fees at almost R3000 pm plus uniform stationery day to day living med aid etc. I am a SINGLE MOTHER. they felt nothing and said sorry if i can supply PROOF WORD FOR WORD via whatsapp he was indeed paying the fees (he paid me monthly an from that maint i paid schooling med aid etc) an rest i paid. They will REVIEW it. But no guarantee even with that proof. I submitted all maintenance proofing NOT good enuf. Unfort he knew he was going to pass on as in end had stage 5 leukemia and deleted ALL on his phone. I hav in btwn all this had to take a very heart broken girl to a psych. This has been HELL for me an discovery have done nothing but WORSTEN it an up my stress levels. I was also supp to be refunded the months iv been paying school since death that too is now NOT HAPPENING. I am DISGUSTED and i see this is not the 1st case of GEP happening always looking for loopholes. No compassion for people struggeling a) the loss. B) finance worries of today. C) having to support emotionally financially physically for single parents.
Thank you for your post.
We have sent an email to you requesting additional information that would assist us in referring your complaint to the correct business unit.
Regards
Precious
DISCOVERY LIFE
Thank you for your post.
We have sent an email to you requesting additional information that would assist us in referring your complaint to the correct business unit.
Regards
Precious
DISCOVERY LIFE
Your complaint has been escalated to Discovery Group Risk. They will respond to you directly.
Regards
Precious
DISCOVERY LIFE
Your complaint has been escalated to Discovery Group Risk. They will respond to you directly.
Regards
Precious
DISCOVERY LIFE
