Discovery Funeral Policy

Good day,

I phoned about a week or two ago regarding a new funeral policy for my father.

During that call, I was advised that I could not take out the funeral cover without the insured person being present, which we have since completed.

I also requested to be made the policyholder, and was advised that I would need to complete a form to do so. However, I was later informed that this would not be possible. In addition, I requested to remove the broker in order to appoint my own, but was again informed that this cannot be done.

At this stage, I would like to formally request the following:

1. Removal of the broker so that I may deal directly with Discovery.

2. The option to make payments via EFT.

3. Once again, for consideration to be given that I be made the policyholder.

Please assist me in resolving this matter urgently, as I am seriously considering cancelling this policy if these issues cannot be addressed.

Kind Regards