HK
Hester K
1 reviews | Active since May 2018
13 Sept 2024, 08:41
DISCOVERY FUNERAL PLAN A DISGRACE !!!!!
Im am so so furious with this Discovery Funeral Plan. My husband took out this plan many years ago and passed away last year October. The plan was for him, myself and my daughter. The one year premium waiver is nearly over and the only thing Ive managed to do was to change the banking debit order details so i can continue with the Policy.. I have been trying for months to get my updated policy from them but got told they can not email the policy to me only to my husbands email... HE PASSED ON WHAT PART CAN YOU NOT UNDERSTAND!!!! IVE TAKEN OVER THE POLICY!!!!!! I need my copy of policy asap or I WILL cancel this !!!!!!!!!!
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Replies (2)
Discovery Life's replyOfficial
13 Sept 2024, 08:58Thank you for raising your concerns with us. Your complaint has been escalated to Phakama Administration Services (Pty) Ltd who manage the service and administration of Discovery Funeral policies. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Discovery Life
Regards,
Discovery Life
Discovery Life's reply13 Sept 2024, 08:58
Official
Thank you for raising your concerns with us. Your complaint has been escalated to Phakama Administration Services (Pty) Ltd who manage the service and administration of Discovery Funeral policies. Their complaints department will investigate the matter and provide feedback directly to you.
Regards,
Discovery Life
Regards,
Discovery Life
HK
Hester K's updateReviewer Update
16 Sept 2024, 09:24I have still not received my policy from Phakama Administration Services. Just got updated email that the debit order details have changed which i am fully aware of as I asked them to change it before the one year premium waiver lapps.... SO WHERE IS THE POLICY I AM PAYING FOR!!!!!!
HK
Hester K's update16 Sept 2024, 09:24
Reviewer Update
I have still not received my policy from Phakama Administration Services. Just got updated email that the debit order details have changed which i am fully aware of as I asked them to change it before the one year premium waiver lapps.... SO WHERE IS THE POLICY I AM PAYING FOR!!!!!!