Discovery Funeral Cover

Good day,

Each month I receive the same SMS stating:

“We did not receive your premium on your Discovery Policy. Your waiting period may be affected. Call ***and quote Ref: *********.”

This is despite the fact that my premium is paid every month via EFT using the correct reference.

Since the inception of this policy, I have phoned your call centre three times every month to confirm that payment was made, only to be reassured that everything is in order — yet the same SMS continues to arrive month after month. This ongoing issue is unacceptable and extremely frustrating.

I have comp**** fully with my payment obligations. If payments are not being allocated correctly on your side, that is not a failure on my part. I am now seriously concerned about the impact this may have on my waiting period and policy validity.

I would also like to understand why Discovery partners with Phakama if they are unable to correctly allocate client payments, as this recurring problem reflects poorly on your service and creates unnecessary stress for clients.

I have been patient, but my patience is now wearing thin. I expect this matter to be permanently resolved, written confirmation that my premiums are fully up to date, and assurance that my policy and waiting period have not been affected in any way.

Please treat this matter with urgency.

Kind regards