1 reviews | Active since Jul 2013
DISCOVERY = *****
DISCOVERY = BEDROG
Ek get ‘n Discovery Lewenspolis uitgeneem met ‘n vaste Lewensdekking, oorspronklik, maar toe ek die Polis****rak ontvang was dit nie dieselfde soos ooreengekom.
Ek het die Polis****rak dadelik laat halveer en die nodige wysigings was aangebring, soos versoek, maar nooit ge-implimenteer. Intussen het die versekeraar ‘n Old Mutual (OM) Polis mert trauma dekking gekanselleer.
Die polisverandering was deur die Versekeraar opgestel en aan my gefaks vir ondertekening. Op sy skrywe was daar ‘n 5% eskalasiefooi by wat ek verwyder wou hê in ruil vir trauma dekking. Laasgenoemde was egter aangebring en oorspronklik sou daar ook geen polispremie vermeerdering vir die eerste 10 jaar wees nie. Na 10 jaar kon die premie egter, eenmalig, met tot 20% verhoog word.
Ek het agv verhuisings nooit die gewysigde ****rak ontvang nie totdat ek 10-12 jaar ondek het dat ek meer as dubbel die premie betaal en dat ek ook geen trauma dekking het toe ek wou eis vir kanker!
Ek het die FAIS ombud genader vir ondersoek en dit het toe aan die lig gekom dat daar gepeuter was met die oorspronklike polis aansoek dokumente.
Na jare se gesukkel met die FAIS Ombud, Tribunaal tot by Discovery se Bedrog Afdeling, blyk die hele lot blind of korrup te wees!! Ek het die vervalsings pertinent aan almal uitgewys!
Selfs van amptenare binne Discovery met wie ek my probleem rapporteer het het my gelyk gegee dat die premie verkeerd was, selfs ‘n FAIS amptenaar het bevestig dat die premie en polis inderdaad verkeerd was: “But it should have been rectified 3 months after the cover started??”
Nou hoe maak jy iets reg wat 12 jaar gelede gebeur het??
Ek het egter uitstekende diens gehad van vele Discovery amptenare, oa Illne Potgieter en Me Ilse vd Westhuizen. Dit blyk egter dat hul nie meer daar werksaam is nie!
“n Maand gelede was ek verwittig dat Discovery ‘n reëling sou maak oor genoemde polis en my in kennis sal stel, maar tot op datum het nog niks gebeur!
Uit desperaatheid het ek die Besturende Direkteur van Discovery probeer ****ak, maar sy besonderhede is UITERS GEHEIM geklasifiseerd. Gaan in op Discovery se web blad en sien in watse spinnerak bevind jy jou! Die beste wat ek kon doen was om met ‘n engelse robot te praat wat so onnosel is hy ken nie eers sy eie naam nie!! Gesprek met robot oa lui: “I am not sure how to answere your question yet, but your questions help me learn. Please reword your question.”
Op hierdie stadium kan ek nie die maandelikse premie bekostig nie, maar ek kan ook nie al die geld wat ek reeds betaal het, verloor nie! Die polis is nou al sover vooruit betaal tot op ouderdom 105 jaar!!
Die enigste oplossing om ontslae te raak van Discovery is dat hul my polis ten volle uitbetaal, alternatiewelik het ek “n onderhoud met Carte Blanche gereël vir 01 Januarie 2020, as ek voor einde November 2019 nog niks gehoor het nie!
jvz
We acknowledge receipt of your complaint.
This matter has been referred to the relevant department for review and feedback to you.
Regards
Precious
DISCOVERY LIFE
We acknowledge receipt of your complaint.
This matter has been referred to the relevant department for review and feedback to you.
Regards
Precious
DISCOVERY LIFE
From Discovery's response above, I receive indeed a response from Discovery by mail where they undertake that someone will contact me within 48 hours. It is now 6 days later and NOTHING happened. Therefor I maintain my view that DISCOVERY = *****!!! Look at All the complaints to Hellopeter and confirm my vieuw point yourself!
Me Ilse vd Westhuizen promised me a month ago that Discovery will announce it's decision to pay me out in full so that we can get rid of each other's business relationship for ever.
I phoned Me vd Westhuizen many a time and left messages to contact me, but to no avail and therefore I assume she is not working there anymore.
From Discovery's response above, I receive indeed a response from Discovery by mail where they undertake that someone will contact me within 48 hours. It is now 6 days later and NOTHING happened. Therefor I maintain my view that DISCOVERY = *****!!! Look at All the complaints to Hellopeter and confirm my vieuw point yourself!
Me Ilse vd Westhuizen promised me a month ago that Discovery will announce it's decision to pay me out in full so that we can get rid of each other's business relationship for ever.
I phoned Me vd Westhuizen many a time and left messages to contact me, but to no avail and therefore I assume she is not working there anymore.
There are so many complaints on Discovery Life which confirmed my view that it is a ********** COMPANY!! ***** from there agents to the top!!! including FAIS Ombud, Forensic right through to their Tribunal! Also refer to JV's (Johan V) story "Discovery: False advertising to draw clients." Habibah, who is a very nice person who I spoke to telephonically, a year ago, and who were very sympathetic towards my case and agreed with me, but unfortunately who is employed only to answer HelloPeter's complaints by: " Someone will contact you...Bla bla bla...." Unfortunately, that is where it all end.
My policy is paid in advance to the age of 115 years, but Discovery refuses to pay me out because they do not have the money and therefor all the Discovery Life complaints by so many people!
Please study the Discovery complaints to HelloPeter and see for yourself that there is something seriously wrong with Discovery.
As a Pensioner I cannot afford the triple premiums anymore, nor can I lose all the premiums to date! All that is left for me, after trying all avenues, is to see if I can arrange, via the Hawks ********** Department, to have Discovery's Managing Director Locked up the weekend before Christmas, as I can also not find him to lay my complaint!
Regards
jvz
There are so many complaints on Discovery Life which confirmed my view that it is a ********** COMPANY!! ***** from there agents to the top!!! including FAIS Ombud, Forensic right through to their Tribunal! Also refer to JV's (Johan V) story "Discovery: False advertising to draw clients." Habibah, who is a very nice person who I spoke to telephonically, a year ago, and who were very sympathetic towards my case and agreed with me, but unfortunately who is employed only to answer HelloPeter's complaints by: " Someone will contact you...Bla bla bla...." Unfortunately, that is where it all end.
My policy is paid in advance to the age of 115 years, but Discovery refuses to pay me out because they do not have the money and therefor all the Discovery Life complaints by so many people!
Please study the Discovery complaints to HelloPeter and see for yourself that there is something seriously wrong with Discovery.
As a Pensioner I cannot afford the triple premiums anymore, nor can I lose all the premiums to date! All that is left for me, after trying all avenues, is to see if I can arrange, via the Hawks ********** Department, to have Discovery's Managing Director Locked up the weekend before Christmas, as I can also not find him to lay my complaint!
Regards
jvz
According to the feedback received from Ms. vd vd Westhuizen's team, your complaint has been ventilated and dismissed by the FAIS Ombudsman. You have also been advised on the steps to take for further recourse.
We confirm that there is and was no ***** by Discovery Life. We have extended an offer for you to visit our offices for further discussions and clarification, which you have declined.
This matter is therefore closed on our side.
Regards
Discovery Life
According to the feedback received from Ms. vd vd Westhuizen's team, your complaint has been ventilated and dismissed by the FAIS Ombudsman. You have also been advised on the steps to take for further recourse.
We confirm that there is and was no ***** by Discovery Life. We have extended an offer for you to visit our offices for further discussions and clarification, which you have declined.
This matter is therefore closed on our side.
Regards
Discovery Life