JV
Johan V

1 reviews | Active since Mar 2009

17 Oct 2019, 10:04

Discovery: False advertising to draw clients.

I recently had one of Discovery's "top" financial advisers to quote me on life and short term insurance. As the initial benefits and premiums looked very attractive, it all changed when I had to sign the final documents. Premiums was adjusted and benefits was removed. When I questioned this, all sorts of excuses was made but the fact is the adviser had all the info before the first quote. What upsets me the most is the fact that Discovery refuse to give me an income protector because more than 80% of my work is manual labour. That means that Discovery is discriminating against me because of my occupation. I feel I was being ******* into believing that Discovery would give me all these wonderful benefits and was taken away at the last minute hoping I would still be happy with an empty shell. I really thought Discovery was my answer in having everything together, but clearly I was misled. I am disappointed and feel discriminated at. This sure has changed my view of Discovery.

0
Replies (3)
Discovery Life
Discovery Life's reply17 Oct 2019, 10:41
Official
Thank you for raising your concerns with us.

As discussed telephonically we are reviewing your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply18 Oct 2019, 14:24
Official
Your complaint has been resolved and formal feedback has been emailed to you.

Regards,

Habibah
Discovery Life


JV
Johan V's update18 Oct 2019, 15:25
Reviewer Update
I highly doubt you resolved the complaint. You merely covered up your bad service and products with lame excuses the same you cover up the fine print or in my case you did not even provide me with the fine print. Admit it, with 24% drop in share price, Discovery is certainly heading down a mine shaft. Good luck keeping members.