Share Your Experience

KB

1 reviews | Active since Sept 2015

11 Aug 2025, 20:12

DISCOVERY dreaded disease non payout and heartless attitude.

Took out Life cover, went through all the steps, took the questionnaire and answered all questions honestly. I then need a lifesaving operation for a dreaded disease that was part of the scope of cover. Approached the broker who sold me the policy, he sent me forms and advised to go for the operation. Post operation he asked for the post operation report.

Time went by, I was waiting for the payout. The broker stopped taking my calls, he then vetted my calls. I then found out DISCOVERY was not going to pay. I begged for answers.

Apparently, the doctor gave a report, he would not let me see the report. When I finally read the report in was not factual. In front of a witness i confronted the doctor who admitted the report was incorrect and that he would correct it. He never did.

The report said that he the specialist doctor had treated me in around 1970'S or so and that I had some sort of heart disease back then. He Put this nonsense in the report; I ASKED HIM TO SUPPLY THE PROOF AND SUPPLY THE REPORTS. Infront of a witness he said he could not and again said he would change the report. Well, he did not, he refused. Perhaps he was embarrassed.

I conveyed this to DISCOVERY who chose to side with the doctor and not payout. I sent letters and proof to back up my claim yet they simply would not budge.

I ONLY DECIDED TO GO FOR THE OPERATION AS I WAS COVERED, WHEN THE PAYOUT NEVER CAME I WAS FINANCIALLY BROKEN AS I HAD NO MONEY TO GET BY. DISCOVERY DID NOT CARE IN THE LEAST, THEY WERE HEARTLESS ABOUT IT AND VEEY MATTER OF FACT ABOUT IT.

I firmly believe the broker also had a hand in it. Who know perhaps the specialist doctor and the broker get kickbacks for claims that DISCOVERY can get out of.

I have never lost faith in humanity as much as I have now with the way companies and doctors are willing to fabricate lies and see a person suffer.

Helpful (0)

Replies (8)

0

Replies (8)

Discovery Life's replyOfficial

14 Aug 2025, 09:03

Hi Kevern

Your complaint was addressed in 2022/2023 and formal feedback was provided to you.

Regards,

Discovery Life

Discovery Life's reply14 Aug 2025, 09:03

Official

Hi Kevern

Your complaint was addressed in 2022/2023 and formal feedback was provided to you.

Regards,

Discovery Life

KB

Kevern B's updateReviewer Update

14 Aug 2025, 09:35

Does that make it correct, it was unfair then and it Remains unfair now. You never addressed the inaccurate report of the doctor, you blindly believed his false report and went that route. The public needs to know how you bully clients out of their claim? We told you the report was not truthful baseless and without fact or supporting documents yet you stuck your head in the sand and carried on the path you chose???

KB

Kevern B's update14 Aug 2025, 09:35

Reviewer Update

Does that make it correct, it was unfair then and it Remains unfair now. You never addressed the inaccurate report of the doctor, you blindly believed his false report and went that route. The public needs to know how you bully clients out of their claim? We told you the report was not truthful baseless and without fact or supporting documents yet you stuck your head in the sand and carried on the path you chose???

KB

Kevern B's updateReviewer Update

20 Aug 2025, 06:46

And no reply from DISCOVERY.

As a Licenced FSP and insurance broker I implore you the public to stay away from Discovery Life and their official brokers. They will do everything in their power not to honor their claims. As mentioned their reason for them not paying is bad advice from the broker and them believing a report that is incorrect.

Discovery and the broker chose to do the wrong thing and not pay despite compelling evidence. STAY AWAY FROM THEM, they are not fit and proper.

KB

Kevern B's update20 Aug 2025, 06:46

Reviewer Update

And no reply from DISCOVERY.

As a Licenced FSP and insurance broker I implore you the public to stay away from Discovery Life and their official brokers. They will do everything in their power not to honor their claims. As mentioned their reason for them not paying is bad advice from the broker and them believing a report that is incorrect.

Discovery and the broker chose to do the wrong thing and not pay despite compelling evidence. STAY AWAY FROM THEM, they are not fit and proper.

KB

Kevern B's updateReviewer Update

02 Sept 2025, 10:45

Despite the overwhelmingly proved evidence This @Discovery business @Discovery in heartless fashion continues to see the destruction of a person they once willingly insured based on a vetting system. Discovery you are heartless and a bully full stop for you and your financial gains.

It is evident you have professionals in your pocket? The amount of people I have convinced to leave your rotten business?

KB

Kevern B's update02 Sept 2025, 10:45

Reviewer Update

Despite the overwhelmingly proved evidence This @Discovery business @Discovery in heartless fashion continues to see the destruction of a person they once willingly insured based on a vetting system. Discovery you are heartless and a bully full stop for you and your financial gains.

It is evident you have professionals in your pocket? The amount of people I have convinced to leave your rotten business?

KB

Kevern B's updateReviewer Update

04 Sept 2025, 05:39

https://www.facebook.com/share/g/164eVGf59H/?mibextid=wwXIfr

KB

Kevern B's update04 Sept 2025, 05:39

Reviewer Update

https://www.facebook.com/share/g/164eVGf59H/?mibextid=wwXIfr

KB

Kevern B's updateReviewer Update

04 Sept 2025, 05:45

Please have a look at the link, there is a complete FACEBOOK section dedicated to this ********* company #Discovery

Thousands of people finding themselves across the board having their lives destroyed due to the non payout and collusion by the brokers and medical professionals.

More and more people are seeing the light and going elsewhere, the evidence is there. #Discovery why did you and your broker try destroy my life, I will never let this go?

https://www.facebook.com/share/g/164eVGf59H/?mibextid=wwXIfr

KB

Kevern B's update04 Sept 2025, 05:45

Reviewer Update

Please have a look at the link, there is a complete FACEBOOK section dedicated to this ********* company #Discovery

Thousands of people finding themselves across the board having their lives destroyed due to the non payout and collusion by the brokers and medical professionals.

More and more people are seeing the light and going elsewhere, the evidence is there. #Discovery why did you and your broker try destroy my life, I will never let this go?

https://www.facebook.com/share/g/164eVGf59H/?mibextid=wwXIfr

KB

Kevern B's updateReviewer Update

07 Sept 2025, 19:55

NFOSA.
https://nfosa.co.za/submit-a-complaint/

KB

Kevern B's update07 Sept 2025, 19:55

Reviewer Update

NFOSA.
https://nfosa.co.za/submit-a-complaint/

KB

Kevern B's updateReviewer Update

25 Aug 2026, 09:44

To Date this Discovery life are happy with their decision to take the word of the false report written by the doctor another doctors report written on the strength of the first doctors report although zero consultation and the ***** broker.how can a company like this be permitted to keep destroying lives.

KB

Kevern B's update25 Aug 2026, 09:44

Reviewer Update

To Date this Discovery life are happy with their decision to take the word of the false report written by the doctor another doctors report written on the strength of the first doctors report although zero consultation and the ***** broker.how can a company like this be permitted to keep destroying lives.