Discovery doesn't honour their agreements, poorly trained staff, client made to rectify issue.

I app**** for COVID relief on my premiums late March. Signed and sent all relevant paperwork. Received confirmation that Discovery had received and accepted my application. Still took the premium out the next month. On the phone for near on an hour to try get this fixed. Get sent a form to initiate a refund. Refund happens. Next month, Discovery still debits my account. Phone again. Am told that the refund was never supposed to happen and the agent was in error. Get your act together! Discovery's ineptitude has, as usual, become the clients problem to solve.

Train your people properly and stop making your clients run after you to get things sorted out!