ER
Earl R

1 reviews | Active since Sept 2012

09 Oct 2020, 03:23

Discovery, day light *******.

Discovery has the audacity to increase my life cover premium without consulting me first and discussing the reasons for increasing and let alone that this is a difficult time for a lot people financially. Long term insurers have this monopoly that allows them to hold customers at ransom because you've paid premiums for so long and cancelling would be money wasted over the years because they dont refund premiums if you no longer want to be insured by them. Regulators needs to look into this urgently. Discovery doesn't care about you.

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Replies (2)
Discovery Life
Discovery Life's reply09 Oct 2020, 08:40
Official
Thank you for raising your concerns with us.

We are reviewing your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply12 Oct 2020, 21:22
Official
Your complaint has been resolved and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life