Discovery complain

I've joined Discovery insurance policy after it convinced me to leave metropolitan funeral services to cover me and my family in case of emergency, however, my late brother in law passed away on the last year July and to this day I haven't received my claims. Even if I call nor text them they don't help me. Please help me. They don't want to pay my premiums back... It's been two months now since I've claimed and they haven't helped me. They still debit my money.