1 reviews | Active since Jun 2016
Discovery asvisor does not give TCF and does underhand stuff to make a sale
<p>I recently called into discovery for a life quotation for my wife as well as myself and the quotation was that we both have the same cover just the disability portion for my wife is higher everything else is the same.Ephraim Nono gave me the quote and he did not tell me that my cover only is stand alone and my wifes is not.I sent the policy docs to a friend if mine to look it over and he picked this up.If my friend did not tell me this then i would have believed that both our covers were stand alone.The sales consultant contacted me and he apologised and told me he is going to fix it but he has not callled me,after sending him an email today-12/06/2017 i was then contacted by another consultant who stated that if i wanted an accelerator and guarantee on my wifes life fund i will have to pay an additional premuim.He laughed when i told him that this was aginst TCF as i was not given the correct cover and the correct problem solving was not used to address my complaint.Must i now be responsible for the incorrect information the consultant gave me who is trained to sell us clients the correct cover that we need...?This company is a joke and are not complying with TCF...I am in the process of reporting the matter to the FSB.So when we call in an the consultant says that he is under supervision and so on is incorrect....discovery does not know TCF principle!</p>
Thank you for raising your concerns with us.
We are investigating your complaint and will provide feedback via email.
Regards,
Preveshen
Discovery Life
Thank you for raising your concerns with us.
We are investigating your complaint and will provide feedback via email.
Regards,
Preveshen
Discovery Life
