aV
albert V
1 reviews | Active since Aug 2012
30 Aug 2024, 23:38
Discovery ****?
I moved to the UK. I changed my cell no. I have a Discovery Life Policy. To open my annual update letter I need an OTP. To change my cell no. I need an OTP sent to my old, now non-existent cell no. So I contact THE BOTS on the Discovery website. They divert me to another company ("Howly"??) without more ado . That company wants an upfront (apparently refundable?) payment of 1GBP to attend to this .Sorry, that is customer disservice, or a ****.
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Discovery Life's replyOfficial
02 Sept 2024, 09:01Dear Albert V
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced. We understand how important it is to have seamless access to your policy information, especially after moving abroad.
We have escalated this issue to our Digital team, who will reach out to you via email to assist with resolving the OTP issue.
Kind regards,
DISCOVERY LIFE
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced. We understand how important it is to have seamless access to your policy information, especially after moving abroad.
We have escalated this issue to our Digital team, who will reach out to you via email to assist with resolving the OTP issue.
Kind regards,
DISCOVERY LIFE
Discovery Life's reply02 Sept 2024, 09:01
Official
Dear Albert V
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced. We understand how important it is to have seamless access to your policy information, especially after moving abroad.
We have escalated this issue to our Digital team, who will reach out to you via email to assist with resolving the OTP issue.
Kind regards,
DISCOVERY LIFE
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced. We understand how important it is to have seamless access to your policy information, especially after moving abroad.
We have escalated this issue to our Digital team, who will reach out to you via email to assist with resolving the OTP issue.
Kind regards,
DISCOVERY LIFE