Discover Global Education Protector Plan doesn't wantnto pay!!!

I have been battling with Discovery Risk Claims for the Global Education Policy for over 4 years. My son's father who was paying for his schooling, transport, clothing passed on in 2017. He was working for Take-a-lot and had taken out the DISCOVERY GLOBAL EDUCATION PLAN policy to take care of our son's schooling in case he passes.

A birth certificate copy was submitted when he took out the policy and there was no communication from them that an unabridged birth certificate will be mandatory instead of the abridged that was submitted for a claim to be processed. The late policy member doesn't show on my son's birth certificate ( abridged: in 2003 there were no unabridged birth certificates) so I was advised that his details should show on the certificate, I went to Home Affairs and was told that in this case there is no way of adding his details on my son's birth certificate...called Discovery and was advised to do a DNA test withy son's partenal grandparents...I paid and did that, the results came back and were forwarded to Discovery and their response was that the unabridged birth certificate with the fathers details is still outstanding.

I have since spoken to so many of their call centre agents in that department who are so helpful but the outcome of all ref logged and escalation is always the same. I have sent all requested documents many times, sent emails of previous communication, submitted and re-submitted the requested documents but still nothing.

Their administrators ( Nozipho Ngwenya & Siyabonga Ndwandwe)don't check what I was advised by their call centre agents they just reply without checking the call records.

I took out a loan last year (2021) to pay for my son's tuition as Discovery was taking too long to process the *** my son can't go back for his 2nd year because I don't have the means to pay as Discovery is still giving us the run around. It is sad and upsetting that Discovery employees take out said policy so their children can be taken care of in case of their passing but the children still suffer because Discover doesn't want to pay and keep giving the remaining parent/guardian the run around in hopes that they give up...the deceased's children are one who suffer because of Discovery.